Return & Refund Policy

Fresh Coffee – Final Sale

• Because every order is roasted fresh to order, all coffee sales are final.

• We cannot accept returns or exchanges on roasted coffee once it has left our facility.

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at orders@monduras.com.

• Include your order number, a description of the issue, and photos (if applicable).

• We will replace the item or issue store credit/refund at our discretion.

Non-Coffee Items (Merchandise & Equipment)

• Non-perishable items such as merchandise, apparel, or brewing equipment may be returned within 30 days of delivery.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Customer is responsible for return shipping costs unless the item was defective or incorrect.

Cancellations

• Orders may be cancelled only if they have not yet been roasted or fulfilled. Once roasting has begun, cancellations are not possible.

• To request a cancellation, contact orders@monduras.com as soon as possible with your order number.

International Orders

• All international sales are final. We cannot offer refunds or replacements for delays, customs holds, or lost packages outside the U.S.

Our Commitment

We stand behind the quality of our coffee. While we cannot accept returns on fresh products, we are committed to making sure every customer receives the order they paid for in excellent condition.